The email to enter is the email you used at the time of checkout. If you are not sure, please try to troubleshoot this by entering any of the email addresses you think you may have used. If it is in our system, you will receive an email from us with the link to reset your password.
Please keep in mind, it is time consuming for the support team to hunt this information down for you. Please do your best to reset your password using the tools given and it will help things move forward much faster.
NOTE: If this does not work it’s most likely due to your email address being entered incorrectly at the time of purchase. The best and fastest way to get the issue resolved is to send an email to [email protected]. Sadly, if you do not send an email, we have no way of knowing you need assistance. DM's, ad comments, and other forms of communication are not monitored by customer support.
HOW DO I CANCEL THE JBC MONTHLY MEMBERSHIP?
We have made it very easy for you to cancel at any time!
The system will send you an email with your access link.
It says “Click here to update your info…”
Once you have clicked the link in your email you will be able to access the customer area right away – no need to remember usernames and passwords.
From there, click on subscriptions to update your payment method or cancel your plan at any time.
DO I GET UNLIMITED ACCESS TO THE TRAININGS?
Yes! All of the trainings are recorded so you can access them at any time. You will also get access to any future updates too!
I NEED ADVICE ON MY ADS, CAN I ASK A QUICK QUESTION?
Looks like you're diving deep into the DIY course world, which is fantastic. A gentle reminder though: my courses are DIY and designed for you to learn independently, without personalized support or mentorship.
Remember, the goal with my courses is to keep them as affordable as possible while including a wealth of information and easy to follow steps. To include support with them would 10x the price and limit the number of spaces available. This is why the membership is a seperate offer for those that like DIY with the option to ask questions. <3
CAN I HIRE YOU TO RUN MY ADS FOR ME?
No, I do not run ads for customers at this time.
DO I NEED TO HAVE MY FACEBOOK PIXEL INSTALLED BEFORE I BEGIN FACEBOOK ADS BOOTCAMP?
Yes! You will need to make sure your Facebook Pixel is created and installed on your website. If you have never set up your ad account, you will want to go through my DIY course, Tech Check first.
HOW DO I KNOW IF YOUR COURSES WILL WORK FOR MY BUSINESS?
Before running ads for your business, it is important to review Facebook's policies and guidelines for advertising to ensure that your ads comply with the rules. Additionally, you should ensure that you are in compliance with all local and federal laws regarding the sale of your products or services.
If the answer to all of that is yes, then yes, my courses will definitely help you run ads!
DO YOUR COURSES INCLUDE HANDS-ON-SUPPORT OR TRAINING?
My goal with all of my DIY courses is to keep them as affordable as possible, which means hands-on support (things like emails or DM's with questions) is not included.
If you are looking for some additional help with ads, I have anamazing membership you can join. It will provide you with incredible support and hands-on training.
WHAT IS YOUR REFUND POLICY?
I want you to be satisfied with your purchase, but I understand that sometimes things don't work out. Please read this refund policy carefully before making a purchase.
Digital products such as courses, trainings, presets and stock photos are non-refundable. Once you purchase a digital product, you have instant access to the product, and it cannot be returned. As such, I do not offer refunds or exchanges for any digital products.
If you believe that you have been charged in error or have a problem with accessing your digital product, please contact my team immediately at [email protected]. We will work with you to resolve any issues.
I appreciate your business and want you to be happy with your purchase. If you have any questions or concerns, please don't hesitate to reach out.
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